Process Management solution
ProSys is a complete web-based Case & Process Management solution developed based on SharePoint Technologies , which allows users to create, manage, store, access and monitor workflows using smart and simple methods. ProSys is supported by dynamic features DocViewer, Attachments, Scanning, Searching, and much more. And it is integrated with MS Office, Active Directory and any of LoB applications.
ProSys presents a complete picture of an organization´s processes so that process participants can review, approve and control business activities more effectively. Through using ProSys, processes in the organization become more standardized, which in turn reduces costs, time and errors.
All ProSys actions can be performed from a PC, smart phones and tablet, a crucial benefit for those who work out of the office.
ProSys Case Management allows organizations to better serve requests of customers/citizens.
The system improves customer satisfaction, enhance service quality, reduce time & human errors by eliminating manual case management processes. The system eliminates communication breakdowns that leave customers/citizens feeling unheard by granting them convenient, online access to interact with staff & view the status of their service requests.
With our case management solution, field officers & also the customers can easily initiate & submit requests, through internet portal, to input, manage & follow-up requests from any device, anywhere, at any time.